To All Our Customers,
With the current Corona Virus Covid-19 situation, we understand you may have worries or questions about your current booking. We understand this and will have our team on hand to help with any queries you have have.
We would request that if you have a query for a booking with travel in the next 7 days you call us on 020 8582 1188, however if you booking is for travel after 7 days please drop us an email, on email@example.com, with your query. In the subject heading please mention your booking ref and travel date. This will help us prioritise all queries and make sure everyone's queries are handled.
Please do not be offended if you ask you to send an email for non-urgent bookings or if we can contact you at a later date but we need to give priority to passengers travelling in the next week or so.
In general we go by the advice airlines, IATA and the FCO give us, we were considering publishing that information here but as the situation changes we would not be able to keep up with the updates.
You can see a list of countries affected by Covid-19 travel restrictions below from the IATA website
Stay safe and look after each other!
The Team at Skylord Travel