THE AIRLINE NOW JOINS ELITE GROUP OF ONLY 8 CARRIERS IN THE WORLD
21st June 2016 – EVA Air, Taiwan’s leading independent airline, has been awarded with SKYTRAX’s highest global quality rating, the prestigious 5-Star Airline Ranking, becoming only the world’s eighth airline to join an elite group of carriers that are recognised as “the best of the best”.
SKYTRAX – the international air transport standards and quality rating organisation – recognised EVA Air’s potential for five stars as a result of a number of in-depth analyses across the carrier’s product and service delivery after sending auditors to fly EVA Air on multiple routes from different gateways, sampling all cabin classes during the year-long process.
Recognised for its high standards from the very first review of the airline in 2008, EVA Air, which operates direct daily flights from London Heathrow to Taipei via Bangkok, carried a four-star rating. The airline is now honoured to carry SKYTRAX’s most prestigious ranking, thanks to the high standards of its airport facilities, on board product and front line staff.
Carrying high-quality product across three stylish and comfortable cabin classes – Economy Class, Elite Class (Premium Economy) and Royal Laurel Class (Business) – EVA Air offers their passengers the ultimate on-board experience, serving freshly prepared meals, providing state-of-the art entertainment systems with an extensive movie library and, for those who like to stay connected, delivering an exclusive Wi-Fi and SMS service. Those who want to relax can opt for peace and quiet under specially designed mood lighting with the provision of plush pillows and cosy blankets. Individual seat selection is available at the time of purchase, while the carrier’s new, generous baggage allowances welcomes up to 30kg in Economy Class, 35kg in Elite Class and 40kg in Royal Laurel Class.
The outcome of this global recognition marks the achievement and commitment of all EVA Air staff to deliver the highest standards of customer service at every stage of travel, with an exceptional flight experience guaranteed on all aircrafts.
Edward Plaisted, SYKTRAX CEO, said: “EVA Air is being certified as the eighth 5-Star Airline in the world, joining an esteemed and exclusive group of the leading international carriers. EVA passengers enjoy a high-quality product, supported by outstanding 5-Star staff service in both the airport and on-board environments. The 5-Star Airline symbol is recognized throughout the world by passengers, media, airlines and the travel industry as a whole. We are trusting EVA and giving it a lot of responsibility to maintain these high standards. I have confidence that EVA passengers will continue to enjoy 5-Star travel experiences.”
Steve Lin, EVA Air’s Chairman, said: “All of us at EVA Air are deeply humbled by this important award. SYKTRAX’s 5-Star Rating is a great honour and also a great responsibility. It is extremely gratifying that all of our hard work to keep quality service and safety as our top priorities is recognised. The SKYTRAX 5-Star Rating is truly an award shared by every single EVA staff member and employee. At the same time, this prestigious rating reminds us all that we must never lose sight our commitment to being the best of falter in our quest to continually improve and innovate.”